退款政策
Return Policy
Thank you for supporting our small business! We strive to provide high-quality products and outstanding customer service. Please review our return policy below:
Returns
- All items sold are final and cannot be returned/Refund unless they are defective upon arrival.
- If your item is defective, please contact us within 3 days of receiving the product to initiate a return.
Return Process
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Notify Us: If you receive a defective item, please notify us via email at https://www.aromaegg.com/pages/contact-us with your order number and a description of the defect.
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Shipping Back: If your return is approved, you will need to ship the defective item back to us at your own cost. Please ensure the item is returned in its original condition, including all packaging and labels.
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Return Address: A Singapore or HongKong return address will be provided based on your location.
Important Notes
- We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert value], as we cannot guarantee that we will receive your returned item without tracking.
- Shipping costs for returning items are the responsibility of the customer and are non-refundable.
Thank you once again for choosing to support our small business. Your understanding and cooperation are greatly appreciated!
If you have any questions or require further assistance, please feel free to reach out to us.
Best regards,
[AromaEgg Team]